Many sales channels. One solution.

Managing all core business processes in one single software SAP Business ByDesign it is ideally suited for a multichannel sales strategy. This is where all the different sales channels come together. You look at the big picture – when it comes to goods in stock, orders, success of your individual sales channels or your key figures. The most important features at a glance:

At a glance

ERP & Logistics

From shipping to returns management, from goods receipt to collective picking: Streamlined logistics processes make sure you keep track of your availability at all times.

  • Several / multi-level warehouse / high rack and storing position management
  • Collective picking
  • Drop shipment management
  • Customer returns
  • BOM management
  • Inventory
  • Ingoing and outgoing warehouse
  • Payment dependent shipment
  • Generate EAN barcode labels
  • Intelligent packing lists / picking lists
  • Interface for shipping companies: DHL, Hermes, FedEx, UPS
  • Integration of mobile end devices

Purchasing, Procurement, Supplier Management

The right goods in the quantities at the right time: Ensure a perfect flow of goods, manage your orders effortlessly and efficiently and collaborate smoothly with your suppliers.

  • Strategic and operative procurement
  • Sales planning
  • Automatic order transaction at the supplier’s
  • Supplier selection
  • Orders with article number and supplier denomination
  • Scale price, delivery terms
  • Consignment orders
  • Drop shipment
  • Supplier audit, incoming goods inspection

Finance & Accounting

This is where all activities from all channels come together: transactions, sales and incoming payments. Manage your receivables and payables as well as payments and clearings in one central database. Complete, consistent data ensures powerful controlling.

  • Accounts receivables / accounts payable accounting
  • Expense accounts
  • Dunning
  • Predefined chart of accounts
  • Digital receipt management
  • Online banking
  • Payroll accounting
  • Advance turnover tax return via ELSTER (electronic tax return)
  • Multi-currency support
  • Inventory valuation
  • Asset accounting
  • DATEV interface
  • Reporting and controlling
  • Cash management
  • Mobile support: iPad reporting

Customer Management & Service

Integrated processes ensure that your customer service rests on a complete and consistent database. At the push of a button you can drill down to different details and criteria or retrieve the latest customer communication.

  • Access to customer history
  • Access to entire customer communication
  • Automated customer e-mails, e. g. order confirmation, shipping information
  • CRM analyses (e. g. profit margin per customer)
  • Processing of complaints
  • Post-sales discount
  • Call centre integration

Onlineshop & e-Commerce

Are you looking for an E-commerce system or planning to replace your current system? SAP Business ByDesign provides interfaces to many – also cloud-based – shop systems.

  • Customisable shop design
  • Multi-site support (sub-shops, international shops)
  • Discount campaigns, gift vouchers
  • E-mail campaigns
  • Product ratings
  • Fault-tolerant search
  • Support of any number of products, categories, customer groups
  • Support of different languages, currencies and countries
  • Interfaces to leading payment service providers
  • Easy-to-use analytics

Reporting & Analytics

Create reports and insightful overviews using the in-built analytics of SAP Business ByDesign – from sales figures of individual products to performance per branch office or sales channel and corporate key figures. A sound basis for decisions you can always rely on.

  • Extensive analytics
  • Accurate reports in real-time
  • Budget planning and implementation
  • Online reporting (also mobile)
  • Excel export

Multichannel Sales

No matter what sales channels you use, you want to manage all channels centrally and ensure you keep track of all quotes. You want your customer to get a uniform picture and that all movements are captured centrally in your inventory management and accounting.

  • Central price and discount fixing
  • Central product management / product and catalogue maintenance
  • Central ERP
  • Performance analysis of different channels and branch offices
  • Powerful CRM tool
  • Management of marketing campaigns across different sales channels
  • Central sales management

All for One Steeb. Das SAP Haus.